Just spent 2.5hrs with Skype issues. I am expecting important call from overseas, need it to work properly.
Yesterday I was able to open and sign in; I received SMS message through Skype from my correspondent – so it WAS working. Later in the night I wanted to open Skype again and forgotten my password. Yada-yada, I got a “temp. token” for signing in, I entered it into appropriate slot, typed my new password, confirmed it – and on the next page received Epic Fail message: “Oops, something went wrong, try again in a few minutes”. That was repeated 4 times. I went to bed.
Today first thing in the morning I tried again. Nope, same shit. I spent about half-n-hour, trying to find a customer service contact on Skype site. The difficulty, you see, is that they want me to fill up their email form after I sign-in and enter my password (which I can not reset, you remember). But I overcame and got into a secret passage with Live chat.
First genius was Floribund Jr. (not his real name). It took me about 30 lines so he finally understood this very complicated problem (“describe the button you click”…”did you clear your cache?” …”did you try Google Chrome?”). When all his suggestions produced the same result he handed me over to Dandie D. Dandie D started from announcing he is going to carefully read previous chat with Floribund Jr. It took him about 10 min. Then the first question he asks is “what seems to be the problem?” and the next “Did you try Chrome?” After mulling over this Problem of the Century for another 1/2hr Dandie D comes up with a swell idea: he instructs me to take screenshot of the page and send as attachment to email.
[Email? I think. Why didn’t you list your email on the site in a first place, I could explain it 2hrs ago and been done with?] But no such luck: the email address is an automated response-thing, no live person on the other side of this post box; I got a confirmation that my message was received and forwarded to Appropriate Channels – and now my only option is to sit tight and wait for Reply from Above. “You will be contacted shortly by one of our Technical Advisers as soon as your issue will be resolved. We have a team of dedicated blah-blah-blah….24/7…thank you for doing business with Skype”.
That was an hour ago. Good bye, my call overseas, good bye, my important business; nobody cares, and they all laugh and point at the ridiculous figure down there, rushing around flapping her wings, squeaking “help!” trying to get things to work properly…